Contact & À Propos

About Adei Add

Adei Add transforms your memories into interactive experiences.
With our augmented reality technology, your photos and magnets come alive — revealing videos, voices, and emotions that bring your moments back to life.

Our promise: modern, elegant, technological, and emotional.
Each image becomes a living story, designed to be simple, fluid, and unforgettable.

Based in Jerusalem, Adei Add supports individuals, companies, and event organizers who wish to create lasting, meaningful memories.

Contact Information

Address: 59 Apisga, Jerusalem, Israel
Email (Support): adeiadd@gmail.com
Phone / WhatsApp: +972 58 721 2813
Support Hours (Israel time):
Sunday–Thursday: 09:00–18:00
Friday: 09:00–13:00

For any questions, technical issues, or support requests, please contact us directly at adeiadd@gmail.com.
If your request is urgent (for example during an event), please write “URGENT” in the subject line and include your order number.

How to Structure Your Request

If you wish to contact us by email, please include the following details to help us process your message quickly:

Full name
Email address
Subject (e.g. Support, Billing, Data request, Technical issue)
Message (clearly describe your request and, if possible, attach a screenshot or short video)

If you have already sent us a message, please allow 1–2 business days for a reply.

Frequently Asked Questions (FAQ)

How does Adei Add work?
Simply scan your photo or magnet using the Adei Add app — the linked video or digital content instantly appears on the image.

I can’t activate the augmented reality feature.
Check your Internet connection, lighting conditions, and make sure your app is up to date.
If the problem continues, send us a screenshot at adeiadd@gmail.com.

How can I get a receipt or invoice?
Email us with your name, event date, and order number.
We’ll send your digital receipt as soon as possible.

How can I delete or export my personal data?
You can request deletion or export of your personal data at any time by emailing adeiadd@gmail.com (recommended subject: “Data Request”).
We handle all data requests in accordance with applicable privacy laws.

Accessibility

Adei Add is committed to making its app accessible to everyone, following WCAG 2.1 guidelines.
If you encounter any accessibility issues, please let us know at adeiadd@gmail.com (subject: “Accessibility”).

Legal Notice

Brand: Adei Add
Address: 59 Apisga, Jerusalem, Israel
Support: adeiadd@gmail.com — +972 58 721 2813
Privacy Policy and Terms of Use: available upon request (or can be published on this page later)